Some users have reported that ChoiceMail One generates an access violation when it starts up.

We are aware of three possible reasons for this problem:

1. ChoiceMail One is being started twice.
   This can happen if you have enabled ChoiceMail to run automatically at started AND there is also a shortcut to ChoiceMail in your startup folder. If you are able to start ChoiceMail manually once your system has started and there are no problems, then this is the most likely reason. You will need to either disable the "auto-startup" in ChoiceMail (Go to Options | Configuration to do this) or remove the shortcut to ChoiceMail from your Startup folder. But see the next reason below.
   
   
2. Your system has not finished initializing itself and ChoiceMail One is being started too early.
   Indeed, if this is the problem, then you need to disable the "auto-startup" in ChoiceMail and put a shortcut to ChoiceMail in your Startup folder.
   
   
3. Firewall conflict
   If neither of the options above solve the problem then the most likely cause is a bug in your firewall. We have in fact determined access violations can be caused by a bug in some software firewalls when permission has not been given to allow ChoiceMail One to connect to the internet and to be allowed to be a server.
   
   This problem may also occur when you convert from the trial version to the retail version of ChoiceMail. Some firewalls apparently do not inform you that the program has changed and just block it.
   
   Please check your firewall settings to make sure that ChoiceMail and its related components (IzyMail.exe and CMUpdater.exe) have full permission to connect to the internet. ChoiceMail and IzyMail.exe (where applicable) must also be allowed to have server rights although these can be restricted to the trusted machine.