AV on startup - trial upgrades

Access violation when starting ChoiceMail or after upgrading

The trial version (or my previous version) worked perfectly but when I installed the retail version (or upgraded to the latest version), it didn't work or it generated access violations. Based on feedback from a number of customers, we have determined that this problem is most likely due to a software firewall on your machine that is blocking ChoiceMail from connecting to the internet. In general, what happens is that your firewall notices that the executable is now different (i.e. retail vs. trial) but depending on how your firewall is configured, it may or may not inform you of this and ask for permission again. Another possibility is that your system has not finished initialising itself properly and ChoiceMail is being started too early. You may also just see errors such as 10061 - Connection Refused which means that your firewall is refusing to allow ChoiceMail to connect to the Internet. Please review the following three tech notes for more information on solving this problem 1 Firewalls and server permissions 2 Changing the way ChoiceMail is started automatically 2 ChoiceMail One and McAfee firewall This problem can also occur if you are upgrading to a newer version of ChoiceMail One. Note that these are NOT problems with ChoiceMail One itself - you may need to contact your firewall vendor if you continue to see these kinds of errors. Also make sure that the colored button on the top right of the main ChoiceMail window is green. If you were running the trial version and it expired, that button will have turned red. Installing the retail version does not automatically make that button turn green again. Just click on the button to turn it green. Note that this only works once your email application has already successfully connected to ChoiceMail in the past. TechNote Index