DigiPortal Software

ChoiceMail wants me to check for new email twice before it starts downloading messages

If you change the userid in the "Logging into ChoiceMail" field (Options \| Client options), you can get into a situation where ChoiceMail will try to download email associated with your old userid and fail. You may also see the error message "ChoiceMail will not start downloading messages until it detects that your email client has connected to it" To solve this problem, perform the following steps. 1) Shutdown ChoiceMail completely (Actions \| Exit) 2) Open the folder where you have installed ChoiceMail (the default is c:\Program Files\DigiPortal Software\ChoiceMail) 3) Locate a file called users.ini (or just users if you have file extensions disabled). 3a) Make a backup of this file in case you make a mistake 4) Use NotePad (Programs \| Accessories) or another text editor to open this file so that you can edit it. Do not use a word processor like Microsoft Word. If you review this file you will see that there is a header enclosed in square brackets followed by a list of entries. The name inside the header should be your userid. The header and associated list of entries is called a section. In general, there should only be one section. However, if you changed your userid, there might be extra sections associated with those other userids. You need to delete those sections entirely. 5) Select the lines (including the header) for the userids that you need to remove and then delete them. Make sure that you do not delete the section whose header has the same name as that which appears in the "Logging into ChoiceMail" entry. 6) Save the file 7) Restart ChoiceMail. TechNote Index