Although rare, it is possible that an email on your server could be corrupted in such a way that ChoiceMail One cannot download it. When this happens, you may see one or more of the following symptoms :

1. ChoiceMail appears to stop downloading any email
2. Your computer slows down or stops responding
3. Your CPU utilization meter indicates that ChoiceMail One is using close to 100% of available CPU cycles

Perform the following steps to remove the errant message from your server.

1. Go to Options | Preferences
2. Uncheck the option "Check for new mail every x minutes"
3. Click OK
   
   
4. Quit ChoiceMail One through the Actions | Exit menu.
   Make sure that it is really closed and that the ChoiceMail One icon in the system tray goes away. If it does not, then use CTRL-ALT-DELETE to get the End Tasks dialog and kill ChoiceMail.
5. Restart ChoiceMail - it should NOT being downloading email messages.
6. Click on Options | Email account settings
7. Select the email account on the left hand side that contains the errant message.
8. Click the Advanced button - a new dialog will open and ChoiceMail One will display the list of messages on your server.
9. Select the message that is not being downloaded properly.
10. Press the Delete button - the message will be deleted from your server. If there are multiple problematical messages, you can delete the all here.
11. Click OK to finish this dialog
12. Click OK to close the email account settings dialog
    
    
13. Click on Actions | Check for new mail now to download your mail again - all should be fine.
14. Go back to Options | Preferences and reenable checking
for new mail

This problem should now be resolved.