If your email system has stopped working for some reason and you need to completely reset everything from scratch, you can perform the following steps to get ChoiceMail One running again. It is important that you do not uninstall ChoiceMail as doing so will cause your whitelist and unknown sender list to be lost.

1. If ChoiceMail One is running, shut it down completely (Actions | Exit)
   
2. Reset your email application so that all your accounts connect directly to your ISP's servers to retrieve and send email. If you do not know how to do this, or if you don't know the appropriate names for your servers, please contact your ISP for help. DigiPortal Software is unable to help with this step.
   
3. Once you have confirmed that your email application is running normally (retrieving and sending email directly through your ISP), close it down and then download and run the following utility.
   
   ResetConfig
   
   This utility causes ChoiceMail to forget that it has been previously configured but it will not lose your sender lists.
   
4. Run ChoiceMail One. It will immediately tell you that it is running for the first time and will offer to run the configuration wizard just as it did the first time you installed ChoiceMail One. Just follow the instructions in the wizard.