If ChoiceMail One crashes when you start it up or close, or you have been using ChoiceMail One without any problems for some time but have suddenly encountered any of the following symtoms, it is very likely that the problem is due to certain kinds of spyware programs running on your machine:

Symtoms:

• Your sender lists disappear
• ChoiceMail One doesn't close properly
• ChoiceMail One generates access violations
• The error message "Could not write to ChoiceMail.ini" is displayed in one of the activity logs
• Complaints about not being able to write to other INI files show up in the activity logs

In particular, we have determined that a recent update to a program called TGCMD.EXE is preventing ChoiceMail One from saving critical data and is directly responsible for these problems. That program may also be preventing other applications from running properly. A detailed explanation of this program can be found at http://www.answersthatwork.com/Tasklist_pages/tasklist_t.htm and is well worth reading.

According to our research, a number of companies including Sony, HP, and Comcast, install this software by default on your machine and the general consensus is that it should be removed. We have verified that once tgcmd is removed, ChoiceMail One will begin operating normally, although you may not be able to recover your existing senders if they were corrupted due to TGCMD.

Please also see the following articles from other companies who have commented on this specific problem:

WinPatrol:

Symantec (Norton AntiVirus)

Please contact your vendor for help on how to remove tgcmd.exe from your system.


See also:
Access violation at startup or after upgrading ChoiceMail