If you are a trying to send a message to someone whose emails are being protected by ChoiceMail, you must fill in a form at a webpage with your reasons for wanting to contact the user.

You will have received an email message from that user's ChoiceMail system containing a URL on which you should click to get access to the form.

Unfortunately, some email applications break the URL up into multiple lines and only leave the first line "live". Therefore when you click on the URL, only the beginning of the URL is being used by your browser.

We have provided an unsupported tool that can repair the damage in SOME cases - we can't guarantee it will always work - it really depends on how badly the email program broke the link.

Click here to download a utility called RepairEncryptedURL.exe from our website and run it. A small window will be displayed into which you can then drag your broken URL. If the program can repair the URL, it will copy it to the clipboard so that you can paste it back into the address bar of your browser (Mozilla, Firefox, Internet Explorer, Netscape, etc) and try again.

If you find that the registration process does not accept the code you typed in, it is possible that your browser has cached the image and so has an "old" code displayed. You can test this by explicitly reloading the registration page using your RELOAD button. The value in the code box should change each time you do this. If it does not change, then your browser is not correctly reloading the registration page. Some older versions of Netscape are particularly prone to this problem.