From time to time, we receive a
"bug" report where a user feels that spam has managed
to get through ChoiceMail. We have no doubt that spammers
are actively looking for ways to break ChoiceMail and we are
committed to enhancing our technology to protect our users.
However, in all reports to date where spam has gotten through
ChoiceMail, the problem has turned out to be some kind of
mis-configuration. Therefore, as of version
1.3, we have added some extra information to all incoming
emails so that users can more easily determine why a particular
message was accepted by ChoiceMail.
All email messages have a header section that describes where
the email came from (although most of this information can
be forged by spammers) and various other items most of which
is not interesting unless there is a problem.
ChoiceMail adds several extra headers to all incoming email
messages. You can examine those headers through your email
application (how)
to understand what happened.
Look for the headers
X-ChoiceMail-OriginalAccount:
and
X-ChoiceMail-AcceptedReason:
If the header "X-ChoiceMail-OriginalAccount" was
not found, then the email message was not processed through
ChoiceMail. In other words, your email application received
the message directly from your ISP's server. Please review
your configuration and refer to ChoiceMail's documentation,
online help, and
our online technotes. In particular,
see the technotes:
Mail
is coming in to ChoiceMail but not to my email application
and
How
To Temporarily Disable ChoiceMail
If the ChoiceMail filter button (top right corner of the main
ChoiceMail window) is red then you have either disabled ChoiceMail
or you have not yet configured your email application to communicate
with ChoiceMail. If the ChoiceMail filter button is green,
then the most likely possibility is that you have more than
one account configured in your email application and one or
more of these accounts were not disabled. Click here
for more information about this issue and how to resolve it.
If the "X-ChoiceMail-OriginalAccount" header was
found but the "X-ChoiceMail-AcceptedReason" header
was not found, then you are running an older version of ChoiceMail
- you should update to the latest
version as soon as possible.
If the "X-ChoiceMail-AcceptedReason" header was
found, there will be an associated message that explains the
reason why the email message was accepted by ChoiceMail. For
example:
X-ChoiceMail-AcceptedReason: Sender is on
your whitelist
means that the email was accepted because the sender has already
been approved by you. Other possibilities include a permission
rule, an accepted domain or it could tell you that ChoiceMail
filtering is
disabled.
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